A 99.9% Server Uptime
We have set up our cloud website hosting system using stable hardware components and heavily modified software. Our system administrators have installed a customized version of Security–Enhanced Linux on all our machines in order to guarantee the highest level of security and stability. We have installed several DoS prevention devices along with very powerful firewalls to make sure our internal network is impenetrable and secure.
All our Linux cloud website hosting services packages feature a 99.9% server uptime guarantee. And no matter which datacenter you select, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
Apart from our cloud hosting system, we have also set up our own internal network in all our datacenters. Everything is based on premium–quality hardware parts made by Juniper. Besides, on each and every router, we have set up a firewall with an elaborate set of rules so as to sift out all dubious requests.
Because of this, in each of our datacenter facilities – in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter as well as in our AU datacenter, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is available with all hosting services in each datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. In case you’re unhappy with our hosting services, or if you find them insufficient, or if you decide that you must use a Linux VPS hosting rather than a cloud hosting account – you will get your money back, no questions asked.
All domain name registrations are nonrefundable, but you’ll continue to maintain full control over your domains even when you close your web hosting account with us.
24/7 Technical Support
We have conscientiously picked each single member of our 24x7 support department so that we can offer you the very best customer service you can possibly get. Each one of our support engineers has several years of experience dealing with web hosting accounts behind his back, so they know very well what they are doing. And they are at your disposal 24x7x365 – you can contact them whenever you want and they will reply as fast as possible.
Their average support ticket response time is less than 20 minutes, whilst with many other hosting distributors you need to wait for days. And we also offer you a 1–hour response time guarantee. Irrespective of what happens, your enquiries will be responded to in under an hour.