Regardless of the fact that the web hosting service supplied by the different companies is relatively the same, each provider has a personalized platform with its own modifications and different ways to complete given tasks. In situations like this, an information-rich knowledge base will be stunningly helpful both for people with little to no experience and for tech-savvy users who will ultimately find out how certain operations are done, but will lose valuable time in the process. The purpose of such a knowledge base is to help make the service fast and easy to use, saving users time and efforts. The result is gladder clients, since they can easily find the info they are looking for, and a whole lot less work for the customer support staff members, because typically the majority of the enquiries and problems that clients have are already enumerated in the knowledge base. On the condition that the articles themselves are written well and encompass more topics, you will be able to find out more not only about your own account, but also about the hosting service as a whole.
Extensive Online Documentation in Cloud Website Hosting
If you have bought your first cloud website hosting package from our company or have migrated your website over to us, you will become used to our platform and our custom-built Hepsia hosting Control Panel in no time as we have prepared an extensive knowledge base where you can find all the info that you’ll ever need – both general info with regard to the service as a whole and more specific info about the different functions that you can use and the challenges that you might face. The articles themselves are available in 2 locations. The full article archive is accessible via the Control Panel’s Help section. You can access relevant articles about the different functions in each section of the Control Panel too. You can get to know how to do more or less everything, from creating an .htaccess config file to managing an electronic mailing list, and all the articles include thorough guidelines, so you will never become bewildered due to an ambiguous text. Of course, if you chance upon a more specific obstacle and you’re unable to find an adequate solution in our knowledge base, you can contact our client care team members 24/7/365.
Extensive Online Documentation in Semi-dedicated Hosting
Our semi-dedicated services include extensive technical documentation where you will see information on all the functions that our in-house developed Hepsia Control Panel offers, as well as solutions to various questions and obstacles that you might confront. All installation manuals contain comprehensive explanations, which implies that you won’t have to worry about overlooking something in case you are planning to export a MySQL database, for example. The troubleshooting articles cover a number of different potential reasons for specific problems and the solution for each and every one of them, so in case you are unable to send emails even though you have the right SMTP settings, for example, you can swiftly discover what the reason might be and correct the problem with two or three clicks of the mouse in your mail client. As the Hepsia Control Panel has quite a few features, you will be able to find relevant articles in each section. In case you’d like to browse all help articles, you can use the Help menu, which is located in the top right-hand corner of the page.