Being able to get in touch with your cloud website hosting provider if you have any kind of questions or encounter any troubles is very important and how quickly they'll answer and take action is essential, especially if your website is business-oriented, as more downtime can often mean losing potential customers. The support options are a way to distinguish actual suppliers from resellers. The latter in most cases respond only to email messages or support tickets and you may need to wait for a day or even more so as to get a reply. When your problem involves a couple of responses, you may end up losing days to get a simple problem fixed. Using an authentic and trustworthy website hosting provider, you will be able to get in touch with the support team anytime and receive a timely reply no matter what the issue or your question is - customer, pre-sales or technical one.
24/7 Customer Support in Cloud Website Hosting
The customer and tech support services for all of our cloud website hosting plans are twenty-four-seven, thus you can forget all about waiting for a few days so as to receive assistance. If you aren't our client yet, you can phone us, chat with a representative or send an e-mail. If you currently have an account, you'll be able to open a support ticket on top of the other three methods of communication. You'll be able to pick the most suitable way to contact us based on where you are or the device you use. We will assist you for almost any hosting-related query that you may have or problem that you can experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you can open a support ticket, but even in such a case the maximum response time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how essential it is to receive timely assistance, especially if your website is not working efficiently for whatever reason. All of our semi-dedicated services include 24/7 customer and tech support, thus in case anything happens, you can use a number of ways to get in touch with us - phone line with multiple local numbers globally, live chat, e-mail messages and tickets. The first two options are for billing, pre-sales and common issues, so that in case you do not have an account yet, for instance, you are able to get extra details for our services, or we will help you with less complicated technical problems. The other two options are for strictly tech problems or anything which is more time-consuming since it is much easier track the correspondence between you and our tech support crew. The guaranteed maximum reply time for them is merely one hour, the typical one - 15-20 min, therefore you won't need to wait for a whole day so as to get assistance as you may need to do when using the services of other providers.
24/7 Customer Support in VPS Hosting
Each and every virtual private server package that we provide features 24/7 customer and technical support, therefore in case you encounter any issue with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you are able to get in touch with us at any moment, even weekends and holidays. For your benefit, we offer different methods of communication - telephone support with a couple of local numbers internationally, live chat, email messages and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical matters since it is much easier to monitor what's going on. The maximum warranted reply time for all email messages and tickets is sixty minutes, yet it rarely takes that long to receive assistance. When you add the Managed Services upgrade that we provide, our admins can also help you with any third-party software issues.
24/7 Customer Support in Dedicated Web Hosting
When you purchase a dedicated server from us, you are able to get in touch with us at any time using a number of channels and the max time that you will have to wait for an answer is up to one hour, so you can forget about waiting a whole day. Our customer and tech support service is available 24/7 regardless of whether it is a holiday or a weekend and we will help you with anything related to the apps which are pre-installed on the server. To get in touch with us about a tech matter, you're able to open a trouble ticket through the Help section of your billing Control Panel or you can send us an email. If you have any kind of basic questions or you would like to learn more about our hosting services before you order, you can take advantage of our live chat or you can call one of the local numbers that we have in different countries around the world. If you're looking for assistance with third-party software that you can't install or manage properly, you can add the Managed Services upgrade to your package and our system administrators will assist you.