If you have purchased a hosting plan and you’ve got some questions connected with a concrete function/feature, or if you have chanced upon a certain problem and you require support, you should be able to get in touch with the respective customer service staff. All web hosts use a ticketing system regardless of whether they offer other ways of contacting them aside from it or not, because the most effective way to deal with a problem most often is to use a ticket. This form of correspondence renders the replies exchanged by both sides easy to follow and enables the tech support team members to escalate the issue in the event that, for instance, a sysadmin has to interfere. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which implies that you need to have no less than 2 different accounts to contact the customer support staff and to actually administer the hosting space. Incessantly switching from one account to the other can often be a nuisance, not to mention the fact that it takes quite a long time for the vast majority of web hosting companies to answer the ticket requests themselves.
Integrated Ticketing System in Cloud Website Hosting
The ticketing system that we use for our Linux cloud website hosting services is not separate from the hosting account. It’s included in our all-inclusive Hepsia Control Panel and you’ll be able to access it at any particular moment with only a few clicks, without having to log out of your account. The ticketing system includes a quick-search field, which will help you track the status of de facto any ticket that you’ve already sent, if you need it. You can also see knowledge base articles that belong to different problem categories, which you can pick, so you can find out how to resolve a specific issue even before you open a ticket. The ticket response time is maximum 1 hour, which implies that you can receive swift assistance at any specific moment and in case our client support staff recommends that you do something within your hosting account, you can do it instantaneously without the need to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated services, which suggests that you won’t need another platform to contact our customer support team – you can do this on the spot in case you experience a problem. Sending a new ticket requires several mouse clicks and finding an older one is just as simple. Using our smart search option, you can swiftly track down any ticket that you’ve already posted. You can open a ticket whenever you like since our support staff representatives are available 24-7-365 and answer in no more than one hour, although it seldom takes that much to obtain support. With Hepsia, you’ll have everything in one place and you can forget about having to log in and out of two or more platforms to resolve a simple problem.