A live chat is a real-time method of communication between a web hosting provider's support crew and its customers. It is an efficient way to receive some info about the web hosting services or have some issue resolved as you're talking with a live agent. The advantages of using a real-time chat service instead of calling or opening a trouble ticket are the low possibility of errors when you exchange data such as usernames or domain names, the more rapid response time as the communication is real-time and the fact that you don't have to stay on the chat all the time - you'll be able to do something else while the representative investigates the issue involved. In addition, you are able to connect with a live chat room from any kind of computer that's connected to the world wide web, avoiding the phone charges that you'll need to pay when you're calling to a different country.
Live Chat Support in Cloud Website Hosting
As we believe that various problems are easily resolved when you speak to a live person, we offer a live chat service for all our potential and existing clients. Our chat is online every day and our support agents will help you with a number of questions and problems. In case you aren't our client yet, you can learn more about our cloud website hosting plans and the web hosting environment in general so as to make sure that your sites will function effectively on our servers. In case you already have an account and you have some questions or you experience any kind of troubles with any of our services, you will be able to join us on the live chat and we can provide the required details or help you troubleshoot the issue. You'll need to open a support ticket for specific issues that require longer time or the help of a system administrator, but for the majority of basic troubles you'll get help right away.
Live Chat Support in Semi-dedicated Hosting
We provide you with live chat support as a part of our services, so that any time you have any kind of questions about our semi-dedicated services, you'll be able to contact our customer support team anytime regardless of whether you have already obtained your account or not. Generally, the chat service is for pre-sales, billing and general questions and issues, still we're able to assist you with a lot of technical questions too. We will help you choose the proper package for your web sites if you do not have an account yet, we can answer all of the billing questions or issues you have or we can assist you with setting up your new e-mail address on your computer or smartphone - all the aforementioned will be done timely as our live chat service is online all the time, every day. Every time you need support, you're able to chat with an agent and save a lot of time.