If you ever experience a problem with your website and are unable to deal with it yourself, ask the respective web hosting provider’s client service team to help you bring the site back online. A prompt solution would be the best-case scenario, but a lot of hosting companies respond within 24 hours or even more, especially if you are doing business with a hosting reseller. Even if your problem can be solved with ease, your website may not work correctly or may not be accessible whatsoever for a lengthy time period, so you may lose prospective customers because it is quite unlikely that anybody would eagerly come back to a site that’s inoperative. In this light, you need to make certain not only that you can reach your web hosting company, but also that they can answer and help you in a timely fashion. If a script update doesn’t proceed as planned or you erase something by chance, for example, the website should be restored quickly in order to avoid lengthened downtime.
One-Hour Response Guarantee in Cloud Website Hosting
Our guaranteed maximum reaction time for any trouble ticket that you submit or any e-mail that you send is only 60 minutes, even in case you contact us on weekends and official holidays. Whatever the essence of your issue or inquiry might be, we will help you immediately and will provide you with the necessary info to fix any problem with your websites. The actual reaction time commonly does not surpass fifteen-twenty minutes, which goes to say that you can forget about waiting around for hours and hours to get a problem sorted out or even worse than that – waiting one whole day only to receive a reply that more information is required while nothing’s fixed. We’ll assist you in a timely fashion as we are aware of how invaluable time can be in the dynamic online space. The one-hour response time guarantee applies to any billing or technical question that you may have related to our Linux cloud website hosting services.
One-Hour Response Guarantee in Semi-dedicated Hosting
Since we understand exactly how critical it is to get swift support, we promise that you will never need to wait around for more than an hour to get a response to any support ticket that you post through your semi-dedicated server Control Panel. In fact, you will seldom need to wait around for more than twenty to thirty minutes and this is valid for any enquiry regardless of what its nature is – billing, technical or general. Besides, our technical and client support team is available 365 days a year, which goes to say that even if you open a ticket during holidays, you will always get an instant response, which will include the answer to a query, the solution to an obstacle or the information required to solve an issue yourself – in case there is something that you have to do on your end. With us, you won't ever have to spend an entire day hanging around awaiting an answer like you would with many other hosting providers.