Though this is not the most importantaspect to help you identify a reliable cloud website hosting provider from a bad one and a reseller from a real supplier, the option to call and talk to a live person is a sign that you are not dealing with a one-person service provider and that you will be able to get in touch with someone every time you're in need of support. The telephone support for web hosting services may range from basic to dedicated, which means that the issues which can be resolved through a phone call vary depending on the service provider. In most cases, these matters are simpler and feature billing or 1st level tech issues as more difficult problems usually need a support ticket where both you and the sysadmins can follow what is going on with a particular issue. Nonetheless, having the option to phone call your supplier will save you considerable time and efforts for the numerous small issues that will eventually appear at the time you manage your web hosting account.
Phone Support in Cloud Website Hosting
Our cloud website hosting packages offer phone support 14 hrs per day even on public holidays, so that if you don't have an account yet, you're able to call us and learn more about our solutions or if we will meet the system requirements for your sites. For your convenience, we have local phone lines in the United States, the United Kingdom and Australia, so that you'll be able to contact the telephone number that is closer to you. If you're a current customer, we can help you in a timely manner with any general and billing issues as well as with various technical matters so as to save you time and efforts - we are aware of the fact that sometimes it's much easier talk with a live person so as to get things done promptly. Of course, some situations simply cannot be managed on the phone, so if this is the case you'll be able to employ our ticketing system.
Phone Support in Semi-dedicated Hosting
When you need more details regarding the semi-dedicated services that we provide, you can call one of the three support lines we have across the globe - in the United States of America, Great Britain and Australia. In this way, you are able to check ahead of time whether our solutions will be suitable for your sites. In case you are already our client and you've got a semi-dedicated account, you are able to contact us on the phone for 14 hours a day about any type of billing or general issues. For entirely technical matters you are able to take advantage of our ticketing system in order to get in touch with our technical support since someissues just require additional time to be dealt with, still we can assist you over the phone with a number of minor tech problems as well, saving you time and efforts.