A One–Hour Support Ticket Response Time Guarantee
Every help request you submit to us will be attended to within maximum 60 min. If for any reason whatsoever your support ticket or e–mail needs further assistance from an admin, we will timely forward it and leave a note to inform you that your case is being worked on. If you take advantage of the Admin Services package, any of the server administration services included there will be carried out at a time of your preference.
A Top–Class Tech Support Service
- We’ll be online for you 24x7 to respond to any questions that you may have regarding our Website Control Panel or any of the apps that we have installed on your behalf on the dedicated web hosting server. In case you also need assistance handling server administration tasks, you can order our Admin Services package, which includes backup hard disk drive space, OS updates every week, server monitoring and rebooting procedures, plus installation and problem troubleshooting services.
A User–Friendly Help Section
Each Linux dedicated hosting server comes with our free–of–charge Website Control Panel, which offers a detailed knowledge base plus a group of how–to video tutorials. Whenever you need assistance with the Website Control Panel, just push the Help or Videos buttons in the upper right corner.