Support Channels

  • 1 hour ticket response time
  • A 60 minutes Inquiry Response Warranty

  • Our client help Department is on duty round the clock to handle all of your help tickets. Every single ticket you send to us shall be resolved within maximum 60 mins. If your problem demands help from an administrator, we’ll forward the ticket to the technician in charge and will inform you that the case is being taken care of.

  • Top quality support service
  • Top–class Client Assist Service

  • Our customer support crew will be working for you 24x7 to to attend to all help request tickets that you send to us. We offer client help for all apps that are pre–installed on your hosting server. These include our in–house designed Website Control Panel, the chosen Operating System plus the server administration panel (in accordance with the VPS type).

  • Intuitive help center
  • An Educational Help Section

  • Each section of the Website Control Panel that is included totally free with your VPS offers you an incorporated collection of articles. You’ll find a collection of extensive how–to tutorials and a choice of step–by–step video lessons that demonstrate all the standard web site maintenance tasks. You can easy–access them by clicking the Help or Video buttons in the top right side of each Control Panel section.